Success Beneath the Surface
Episodes
Tuesday Apr 09, 2024
EP56: From ThighMaster to Trampolines: Tailoring Customer Experiences
Tuesday Apr 09, 2024
Tuesday Apr 09, 2024
In this commentary, Deborah Fell reflects on her conversation with Joe Grace from the previous episode. She relates Joe's insights to her experience working with a trampoline park client in Canada whose business was threatened by new competitors. Deborah describes how she helped the client segment their customer database, tailor messaging and offers, and improve the customer experience, ultimately allowing them to recover lost revenue and grow the business. She emphasizes the importance of deeply understanding the customer and focusing on the details of the 360-degree experience. Deborah then highlights a clip from the Joe Grace interview where he discusses his success with direct-to-consumer marketing of the Thighmaster in the 80s and 90s, and how the insights he gained about marketing to women proved valuable in later turning around WebMD's struggling business.
Links from this episode:
[email protected]
Joe Grace on LinkedIn
Chief Outsiders Profile page
Wednesday Apr 03, 2024
Wednesday Apr 03, 2024
In a world where brands struggle to connect with their audience, Joe Grace, Partner at Chief Outsiders and a seasoned marketer, shares his insights on the power of authentic storytelling and omnichannel marketing. From transforming WebMD into a household name to launching successful products like the Suzanne Somers Thighmaster, Joe's unique approach has consistently delivered results. He emphasizes the importance of understanding your target audience, crafting a genuine brand positioning, and adapting your story as competition emerges. Drawing from his diverse background in business and the film industry, Joe reveals how weaving together compelling narratives and leveraging the right mix of media channels can accelerate your company's growth. Join Deborah as she delves into Joe's wealth of experience and uncovers the secrets to captivating your customers through authenticity.
About Deborah's Guest, Joe Grace:
For over 25 years, Joe has disrupted industries, introduced new products, grown market share, accelerated growth, and built brands with the power and efficiency of direct-to-consumer marketing strategies. As the Head of Marketing at WebMD, Joe developed and executed the marketing strategy that grew WebMD into the most trusted source for online health information with over 40 million registered members. As a Partner with Chief Outsiders since 2011, Joe has created growth strategies for a broad range of healthcare companies, including Pharma, medical devices, providers, payors, and more.
Links from this episode:
[email protected]
Joe Grace on LinkedIn
Chief Outsiders Profile page