Success Beneath the Surface
Episodes
2 days ago
2 days ago
In this episode of "Success Beneath the Surface," Deborah Fell shares a story sparked by her recent conversation with Susan Finch about understanding and nurturing individual team members. Deborah emphasizes the importance of recognizing each person's unique experiences and skills, and providing opportunities for growth and development. She highlights the value of creating a supportive environment where team members feel comfortable stepping out of their comfort zones, learning from their experiences, and receiving encouragement along the way. Deborah's insights offer valuable guidance for team leaders, including CSOs, HR professionals, and CEOs, who aim to unlock the full potential of their teams by embracing individuality and fostering a culture of trust, rather than micromanaging because you just want to be involved.
Links from this episode:
Deborah Fell on LinkedInChief Outsiders
Susan Finch on LinkedInFunnel Media Group, LLC
Wednesday May 01, 2024
EP59: Adapting Leadership Styles to Different Teams
Wednesday May 01, 2024
Wednesday May 01, 2024
Are you a business leader, HR professional, or entrepreneur looking to enhance your team's performance and harmony? In this special episode of "Success Beneath the Surface," host Susan Finch turns the tables on regular host Deborah Fell to uncover key insights on adaptive leadership. Drawing from her diverse experiences leading teams at Chief Outsiders, Marriott, and beyond, Deborah shares strategies for understanding individual team members, building trust quickly, and skillfully guiding conversations to defuse tensions and facilitate solutions. Whether you're taking over an existing team or working with a diverse, cross-functional group, you'll learn how to tailor your approach to different dynamics and generations. Tune in for valuable advice on effective communication, collaboration, and personal growth that extends beyond the business realm. Don't miss this unique opportunity to hear from Deborah and Susan as they explore the art of leadership in today's complex team environments.
Who is this episode for:
Business leaders and managers: The insights shared by Deborah and Susan are highly relevant for those in leadership positions who want to improve their ability to understand, adapt to, and guide their teams effectively.
HR professionals and team builders: The discussion around understanding individual team members, building trust, and facilitating productive conversations would interest those involved in human resources, team building, and organizational development.
Entrepreneurs and small business owners: As they often wear multiple hats, including that of a team leader, entrepreneurs can benefit from the experiences and advice shared in this episode.
Professionals working in diverse or cross-functional teams: The insights around adapting to different team dynamics, generations, and individual needs would be valuable for those working in diverse team environments.
Anyone interested in personal and professional development: The themes of self-awareness, empathy, communication, and leadership are applicable beyond just a business context and can appeal to a broader audience looking to grow in these areas.
Wednesday Jul 26, 2023
EP24: Gaining an Edge: Unraveling Customer Desires
Wednesday Jul 26, 2023
Wednesday Jul 26, 2023
Last week, we delved into the world of customer knowledge on Success Beneath the Surface, and what an eye-opening journey it was! As Susan Finch and I explored the importance of truly understanding our customers, we uncovered a game-changing insight that separates successful businesses from the rest.
We often claim to know our customers, but do we really grasp their desires and needs beyond the surface level? Let me share a personal experience that perfectly illustrates this point. My husband and I recently purchased outdoor furniture, but what we truly sought were not just chairs, but unforgettable moments with loved ones in our courtyard.
The key is to look beneath the obvious and ask the right questions. That's precisely what the perceptive sales representative did, earning our business and future loyalty. I challenge you to question if your company truly comprehends your customers' deepest needs. Join me in this commentary as we uncover the untapped potential of gaining deeper customer insights for the growth and prosperity of your business. Don't miss last week's full episode, "Navigating Change: CEO's Playbook for Profitable Adaptation."
Links from this episode:
Deborah Fell on LinkedInChief Outsiders
Susan Finch on LinkedInFunnel Media Group, LLC
Wednesday Jul 19, 2023
EP23: Navigating Change: CEO’s Playbook for Profitable Adaptation
Wednesday Jul 19, 2023
Wednesday Jul 19, 2023
In this episode, CEOs of B2B companies are invited on a transformative journey, discovering the key considerations needed to unlock remarkable opportunities and fortify their businesses amidst the ever-present seasons of uncertainty. Deborah emphasizes the importance of truly understanding customers' experiences, empathizing with their challenges, and aligning with their evolving needs. By staying connected and adapting swiftly, CEOs can position their companies as trusted allies, ready to deliver the right solutions precisely when needed.
She encourages CEOs to cultivate a genuine partnership with their customers, seeking valuable feedback and co-creating extraordinary experiences. She highlights the power of focusing on customer profitability, refining product portfolios, and identifying the true differentiators that drive customer loyalty.
Funnel Media Group's senior producer, Susan Finch, is in the host seat for this episode.
Links from this episode:
Deborah Fell on LinkedInChief Outsiders
Susan Finch on LinkedInFunnel Media Group, LLC