Success Beneath the Surface
Episodes

3 days ago
3 days ago
Deborah Fell recounts a chance meeting with J. Nicole Martin-Lawton, CEO of Phoenix Language Services, during an Amtrak service disruption. What started as strangers standing together in a crowded café car turned into an enlightening conversation about leadership and resilience. Nicole had stepped into the CEO role following her father's sudden death, successfully leading an all-women team while honoring her father's vision for language access services. Through her story, she demonstrates how collective support and shared mission can transform challenges into opportunities.
About our guest:
J. Nicole Martin Lawton is President and CEO of Phoenix Language Services, a company her father founded in 1993 to help break down language and cultural barriers in healthcare and beyond. A University of Pennsylvania graduate and former healthcare law partner, Nicole stepped into leadership in May 2020, combining her legal expertise with a deep understanding of language access needs. Under her leadership, Phoenix has expanded its interpreter training programs internationally and continues to innovate in language access technology. The company, now women-led, reflects Nicole's commitment to carrying forward her father's legacy while charting new paths in cultural connection.J. Nicole Martin Lawton on LinkedIn

Wednesday Jan 22, 2025
EP90: When Leadership Feels Like Going Slower to Go Faster
Wednesday Jan 22, 2025
Wednesday Jan 22, 2025
What happens when a hard-charging CEO realizes their leadership style is holding back their organization's potential? In this commentary on last week's conversation with Scott Jackson of Global Impact, we explore the counterintuitive truth about scaling impact. Sometimes, the fastest path forward is creating space for others to lead.
Full episode is here.
About Scott Jackson
Scott Jackson is the President and CEO of Global Impact. He also leads Global Impact Ventures, a family of mission-driven organizations, including Global Impact, Geneva Global, Capital for Good, GI Social Welfare Fund, and Global Impact's international affiliates. Jackson is a global philanthropy, fundraising, communications, and marketing veteran with over 25 years of experience. He oversees advisory and infrastructure services and provides leadership, direction, and oversight for Global Impact, which has raised nearly $2.5 billion with our partners for global causes. Jackson is the author of the 2017 book “Take Me With You,” which was rereleased with new content in 2021. Previously, he served as Vice President for External Relations at PATH, as Senior Vice President of World Vision US, and as President of APCO Seattle. Jackson received a Master of Business Administration from the University of Edinburgh. He also holds a bachelor’s degree and an honorary doctorate from the University of Puget Sound.

Tuesday Jan 07, 2025
EP88: Take No Prisoners Path of Entrepreneurship
Tuesday Jan 07, 2025
Tuesday Jan 07, 2025
In this commentary, Deborah Fell examines the psychology of entrepreneurship, drawing from her conversation with Net at Work Co-Founder and Co-CEO Eddie Solomon. Through stories of infrastructure pioneers, transformational leaders, and second-generation successors, she reveals how true entrepreneurs share an unshakeable mindset – they may pivot, but failure is never an option.
Listen to the full episode here.
Eddie Solomon - Co-Founder & Co-CEO
Eddie has over two decades of entrepreneurial experience in the technology and services industry. In 1996, Edward co-founded Net at Work, offering a service-oriented approach to IT and network support. As an owner of an emerging business, Edward completely understands the value of executive-level involvement- and its contribution to a project’s ultimate success- from the earliest planning stages through completion and beyond.
Additionally, Eddie has co-founded several start-ups, including Docutrend Imaging Solutions, a managed provider of office equipment and print management services; Cloud at Work, a hosting services provider; Pixafy, an eCommerce agency recently acquired by Kensium, LLC. with a focus on integration to ERP, and Swype Payments, a payment processing provider acquired in 2021 by FortisPay. Eddie serves on the board for Young Jewish Professionals (YJP), a not-for-profit organization focused on providing business, educational, and mentoring opportunities for the new generation of Jewish business leaders.
In 2021, Edward was named to the Top 100 Most Influential People in Accounting.
Before starting Net at Work, Edward worked in commercial and investment banking for Republic National Bank and NatWest Markets, where he managed accounting for real-estate properties and restructured Chart of Accounts, respectively. Edward received his MBA in Finance from Baruch College, NY.
Company Overview
Net at Work is a well-established IT service provider based with offices in the United States, Canada, and India specializing in software solutions and services for small and medium-sized businesses. Founded in 1996 and headquartered in New York City, the company has grown to over 450 remote-based, full-time employees. Net at Work’s core offerings include software sales, implementation, managed services, fractional CIO, and hosting services for ERP, CRM, HRMS, and e-commerce solutions.
Net at Work serves a diverse North American client base exceeding 6,000 customers across various industries such as service, distribution, manufacturing, retail, software, technology, healthcare, not-for-profit, and construction. Providing a strong portfolio of value-added professional and managed services, Net at Work partners with industry-recognized software publishers like Sage, Oracle NetSuite, Acumatica, Creatio, and Rippling to provide comprehensive business management solutions. In addition to its primary services, the company offers IT-managed services and private hosted cloud services through its sister company, Cloud at Work and a strong alliance program that includes Sage 100/300 ERP resellers and over 300 managed service providers. Net at Work’s technology solutions, deep business expertise, and strategic partner network together provide highly adaptable and scalable solutions that empower clients to optimize performance and drive growth.

Wednesday Dec 18, 2024
EP86: Humble Leadership Between the Ceiling and the Net
Wednesday Dec 18, 2024
Wednesday Dec 18, 2024
A lot of CEOs talk about humility, but it's rare to meet one who truly embodies it. Last week, I spoke with Ray Hatch, CEO of Quest Resources Holding Corporation, and what struck me most wasn't his impressive track record - it was his genuine humility in action. His philosophy that "I have limitations and I don't want my limitations to be the limitation of the company" speaks volumes about his leadership approach. Today, I'll share some key insights from our conversation about humble leadership, risk-taking, and the courage to keep learning even after decades of success.
About Deborah's Guest:
Ray Hatch, Chief Executive Officer, President, and Director at Quest Resource Holding CorporationRay is a senior executive with in-depth experience building profitable businesses and orchestrating transformational growth. He brings over 25 years of experience in the waste management and food services industries. He has managed businesses and/or business units with more than one billion dollars in revenue. Previously, Ray served as President of Merchants Market Group, an international food service distribution company. Ray also served in various executive roles with Oakleaf Waste Management, a provider of waste outsourcing that was acquired by Waste Management.
Links from this episode:
Ray Hatch on LinkedIn
GRHC
Full episode with Ray Hatch

Tuesday Dec 03, 2024
EP84: Bridging Loss and Life through Healthcare's Silent Innovations
Tuesday Dec 03, 2024
Tuesday Dec 03, 2024
In healthcare, some of the most impactful organizations work quietly behind the scenes, touching countless lives without widespread recognition. MTF Biologics, led by CEO Joe Yaccarino, is one such organization. Their work in tissue donation and medical biologics represents a profound cycle of hope - where end-of-life decisions become new beginnings for others. As someone who has witnessed the fragility of health through my late husband's battle with MS, I deeply appreciate how medical innovations can transform lives. But today's story isn't about personal loss - it's about an organization that bridges tragedy and hope, connecting donor families' selfless decisions with surgical teams delivering life-changing outcomes. From the engineers developing cutting-edge processes to the recipients gaining renewed possibilities, MTF Biologics demonstrates how healthcare innovation can honor one life while healing another. Join us as we explore their remarkable mission and impact.
Listen to the full episode here >
About Joe Yaccarino
Joe has served as CEO of MTF Biologics since June 2018. He received the Leadership Award for Large Businesses in NJ Top Workplaces in 2020 and 2022, and his organization has been named a New Jersey Top Workplace for five years running. Joe joined MTF in 1997 as its first processing engineer, developing several spinal surgery innovations that led to significant growth for the organization.
Joe's accomplishments include leading teams through more than 45 successful new product launches and creating innovative technologies for cartilage, dermal, adipose, amniotic, and cell-based tissues. In his CEO role, Joe has focused on building high-performing Business Units and developing Key Strategies to further MTF’s growth and fulfill its mission to save and Heal Lives.
LINKS FROM THIS EPISODE:
Joe Yaccarino on LinkedIn
MTF Biologics
MTF Biologics
MTF Biologics is a nonprofit organization headquartered in central New Jersey with a 37-year history of advancing tissue and organ donation. Employing over 1,400 people, MTF Biologics has honored the incredible gifts of more than 165,000 donors while processing over 11 million tissue grafts to save and heal lives worldwide. The organization partners with medical professionals to deliver high-quality, safe, and innovative tissue for transplant, helping patients recover from injury and illness. MTF Biologics also supports research efforts aimed at improving the science of tissue transplantation. Their commitment to donor families and recipients drives their mission of transforming lives, offering hope and healing through the profound gift of donation. Through these efforts, MTF Biologics touches millions of lives each year. Learn more about their mission at mtfbiologics.org.

Tuesday Oct 15, 2024
Ep78: The Power of Being Intentional - Top 10 Episodes 24Q3
Tuesday Oct 15, 2024
Tuesday Oct 15, 2024
This is a quarterly recap of our top episodes. You'll hear some of the highlights from several guests. From Bob Rhoda, CEO of Hemisonics, a medical device technology company, to Colleen Vassalette, CEO of landscape design firm Intrigue Design, Ryan P. Clark, co-founder and CEO of staffing and recruitment firm PeopleShare, and Will Bowie, founder and CEO of Empower Construction, a utility construction firm in greater Philadelphia, just to name a few.
Will's mother summed up what made every episode this quarter a compounding message of the power of being intentional. She inspired Will and his brother to be intentional about being the best at whatever they did, whomever they became. And Will showed up just like all the other guests this quarter with capability, confidence, and purpose. Take a listen to some of the highlights.
The full list is here.

Tuesday Oct 08, 2024
EP77: The Hidden Rewards of Professional Missteps
Tuesday Oct 08, 2024
Tuesday Oct 08, 2024
This episode delves into the critical career decisions that shaped these business leaders' paths.
Clay candidly shares his experience of leaving Telecheck after 9/11 and buying a business - a decision he calls his "biggest failure" and "most costly mistake." He opens up about the financial devastation and valuable lessons learned from this setback.
Deborah reflects on her bold move to leave Marriott International despite having "the best job, the best people, the best colleagues." She discusses the challenges and rewards of expanding her capabilities beyond corporate roles.
As our discussion unfolds, Clay and Deborah offer honest insights into navigating business disruptions, dealing with failure, and the unexpected turns that led them to their current success at Chief Outsiders.
About Clay Spitz:
Clay Spitz started his career in a family service business which was eventually sold into an industry rollup. He has considerable experience as a marketing, sales and operating executive in companies ranging from midsize privately held to Fortune 1,000 corporations. Spitz has been a senior executive at Terminix International, TeleCheck International and Olshan Foundation Solutions and has owned a business. Clay joined Chief Outsiders in 2010 as one of the very early members of the firm, and rose to Managing Partner and then COO. He is now forming Wise Path Advisory to help other executives achieve their highest potential through coaching, advisory and board service.
Links from this episode:
Clay Spitz on LinkedIn
Deborah Fell on LinkedIn
Chief Outsiders

Sunday Sep 29, 2024
Sunday Sep 29, 2024
Last week, we had the pleasure of hosting Clay Spitz, Chief Operating Officer and Managing Partner for Chief Outsiders. Clay's been with the company for nearly 15 years, playing a crucial role in shaping its culture and success. Today, I want to reflect on a key takeaway from our conversation with Clay - the importance of being upfront.
Clay's approach to leadership and communication left a lasting impression on me. His words, 'Always be upfront,' resonate deeply, especially in the business world where transparency can be a rare commodity. Clay's journey from growing up in a family pest control business to becoming a pivotal figure at Chief Outsiders is a testament to the power of honesty and directness in building strong, lasting relationships.
Let's listen to a clip from our conversation, where Clay shares some valuable insights from his experiences
Listen to his full episode here.
About Clay Spitz:
Clay Spitz started his career in a family service business which was eventually sold into an industry rollup. He has considerable experience as a marketing, sales and operating executive in companies ranging from midsize privately held to Fortune 1,000 corporations. Spitz has been a senior executive at Terminix International, TeleCheck International and Olshan Foundation Solutions and has owned his own business. Clay joined Chief Outsiders in 2010 as one of the very early members of the firm, and rose to Managing Partner and then COO. He is now forming Wise Path Advisory to help other executives achieve their highest potential through coaching, advisory and board service.
Links from this episode:
Clay Spitz on LinkedIn
Deborah Fell on LinkedIn
Chief Outsiders

Wednesday Sep 11, 2024
EP73: Revolutionizing Entry-Level Recruiting Beyond Job
Wednesday Sep 11, 2024
Wednesday Sep 11, 2024
In today's commentary episode, we're revisiting my conversation with Ryan Clark, co-founder and CEO of PeopleShare, a staffing and recruiting firm focused on light industrial and administrative positions. Ryan's journey offers valuable insights into creating positive work environments, the importance of cultural fit, and the power of perseverance in business.
We'll explore how Ryan's experiences shaped his approach to leadership, his commitment to helping others find their ideal work environment, and the unique ways PeopleShare serves both its clients and candidates. From the challenges of maintaining energy and passion over two decades in business to the importance of adaptability and coachability, Ryan's story is full of lessons for leaders at all levels.
Listen to Ryan Clark's full episode here.
About Deborah's guest:
In 2005, Ryan Clark co-founded PeopleShare, a regional staffing firm dedicated to placing candidates in light industrial and clerical positions. Ryan’s vision was to create a staffing company that allows employees and customers to achieve their goals and enhance their overall success. Having the expertise, industry experience, and resources to recruit the best talent for every opportunity has been a critical factor in PeopleShare’s success. Ryan’s determination, drive, and talent have propelled PeopleShare into the fastest-growing staffing firm in Pennsylvania with 40 locations throughout 8 states.
About PeopleShare:
Need top-notch talent for your team, fast? PeopleShare has you covered. Founded in 2005, they connect businesses with qualified clerical and light industrial staff. PeopleShare stands out with its unique three-step screening process, guaranteeing top-tier candidates. Our extensive database of local talent ensures rapid placement of the perfect match. Additionally, PeopleView pre-recorded interviews allow you to assess candidates before meeting them, saving valuable time.
PeopleShare offers a dedicated local presence, backed by the global power of PROMAN Staffing, ensuring all of your staffing needs are met.
Visit www.peopleshareworks.com to learn more.
Connect with Ryan Clark on LinkedIn.

Wednesday Aug 28, 2024
EP71: From Sweeping Popcorn to CEO - Leadership Without Limits
Wednesday Aug 28, 2024
Wednesday Aug 28, 2024
In our original discussion, William Bowie, President and CEO Empower Construction, shared powerful insights about leadership, purpose, and the profound impact his mother's advice had on shaping his life philosophy.
Today, we'll revisit some key moments from that conversation, exploring how William's commitment to excellence has driven his success as a business leader and community advocate. We'll examine how his mother's words - "Whatever you're going to be, be the best at it" - became a guiding principle in both his personal and professional life.
We'll also delve into William's approach to mentorship, his passion for empowering youth, and how he's built a company culture focused on helping individuals become the best versions of themselves.
Join me as we reflect on these valuable leadership lessons and consider how we can apply William's inspiring outlook to our own lives and careers.
Listen to the full episode here.
About William Bowie:
William Bowie is the President & CEO of Empower Construction, a Utility Construction Contractor based locally in the Greater Philadelphia area focusing on the utility infrastructure. With over 20 years of experience in the utility construction industry, he provides inspired leadership company-wide and steers the company’s vision and goals for strategic growth and success. Alongside Empower, William strives to promote the importance of mentoring the youth by equipping them with the tools they need to be successful in the workforce today and in the future. William currently serves as a Board Member for many organizations to further his leadership and foster the growth of Diversity, Equity & Inclusion, and Workforce Development in the Greater Philadelphia area.
Links from this episode:
William Bowie on LinkedIn
Empower Construction website
Deborah Fell on LinkedIn
Chief Outsiders